What is a pre-order?
A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date.
When will my order containing pre-order items ship?
By purchasing an item that is on pre-order, your entire order placed will ship once all items on the invoice are in stock. Please take note of the ship dates in the title of the items you are pre-ordering. The pre-order date that is the furthest away dictates the ship date of your order.
Can I have the available portion of my order shipped right away?
Yes, you can have the available items shipped immediately, for an extra shipping charge of $9.99+tax on Canadian shipments, and $13.99+tax on US bound shipments..
When do I have to pay for my pre-order items on my invoice?
Full payment is taken upfront for all pre-orders.
Can I cancel my pre-order?
If you choose to cancel a pre-order item with us, a restocking fee of 8% will be withheld from the refund amount on the pre-order items you are choosing to cancel. This is non negotiable.
What happens if an item on pre-order is delayed?
If an item's release date is delayed by the manufacturer, we will notify you via email or phone. You may choose to wait or receive a full refund (no restocking fee applied in this scenario).
What happens if we oversell on a pre-order item and fail our responsibility of filling your pre-order?
If we cancel your pre-order due to us not being able to fulfill it due to not receiving enough supply, we will also credit you 3% in store credit on top of the refund, due to us making the clear mistake of overselling.