ShipInsure Policy


ShipInsure: Protect Your Packages with Confidence!

ShipInsure is a premium package protection provider for Deck Out Gaming. When you choose to add ShipInsure to your order in the cart or checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.

Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.

Shipinsure’s dedicated team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Protection, you will receive a confirmation email from them with instructions on how to file a claim with them if needed.

Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.

File a claim here

Note: If your order does not have ShipInsure protection, Deck Out Gaming is NOT liable for any loss, theft, or damage to your shipment.


How do I file a claim with ShipInsure?

If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI). In case you did not receive an email from Shipinsure, here's how you can file a claim:
  1. Visit Shipinsure’s claims website here
  2. Provide Shipinsure with your Email and Order number
  3. Select the claim reason, and your Preferred resolution for the claim.

The ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure resolve a claim?

ShipInsure offers two methods of resolution for approved claims: Reship and Refund.

If you choose "Refund" as your preferred resolution and your claim is approved, you can expect to receive a refund within 48 hours of claim approval. The refund will be processed back to your original payment method.
If you select a “Reship” and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

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